October 30, 2020

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Sony moves to explain PS5's new voice chat recording and moderation in more detail

Following some surprise and confusion earlier this week surrounding a message in PS4’s latest system...

Following some surprise and confusion earlier this week surrounding a message in PS4’s latest system update notifying users that “voice chats may be recorded and sent to us by other users” – a statement that spawned more than a couple of memes – Sony has offered further clarification on just how, exactly, PS5’s new voice chat reporting works.

In a new post on the PlayStation blog, global consumer experience division head Catherine Jensen began by apologising for the confusing way the new feature had been presented to PS4 players. “PlayStation gamers learned about this new function in an unexpected way following the recent PS4 8.00 system update,” she wrote. “We didn’t clearly communicate this feature or explain why we were introducing it, and we apologise for that.”

Expanding on Sony’s initial attempts to offer clarification earlier this week, Jensen explained that PlayStation 5 will include a new online security feature that enables a player to submit a 40-second audio clip from a current voice chat session for moderation in instances where other players engage in problematic behaviour.

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